Contact
Say what happened, what device or system it happened on, and what you need to prove. That is enough to get a quote back.
- Phone
- +61 2 9161 8000
- Reply
- Reply within one business day.
- Based
- Emu Plains NSW 2750
Send the details
Would rather talk it through? Call +61 2 9161 8000. The same person answers.
Reply within one business day. The form goes to a monitored inbox that one person reads.
If the matter turns on a device, stop using it and leave it as it is. Every extra hour of use can overwrite the thing you are trying to recover.
$1,000 a day plus GST. Work is quoted per matter before it starts.
Questions worth asking before you send it
How quickly do you reply?
Reply within one business day. If it is urgent, call +61 2 9161 8000 rather than waiting on the form.
Who reads the enquiry?
The person who does the work. Alien Security is one person, so there is no account manager, no call centre and no reseller between you and the examiner.
What should I put in the message?
What happened, what device or system it happened on, roughly when, and what you need to prove. If a device is involved, say whether it is still switched on and whether anyone has used it since.
What will it cost?
$1,000 a day, plus GST. Work is quoted per matter before it starts, so you see the number of days before you agree to anything.
Where are you based?
Emu Plains NSW 2750, in western Sydney. Work covers Sydney and New South Wales. Say where the device or the site is and the answer for your matter comes back with the quote.
Can you help me get my holiday photos back?
Probably not here. This is recovery where the output is evidence: a chain of custody, hashes and a report that stands up. That costs more than a consumer recovery service, and for family photos a consumer service is the better answer.